Frequently asked questions

PRODUCT DETAILS

  • All of my pottery is handbuilt or thrown in my Nashville, TN studio. I am the sole maker of all my products and as with any handmade item, slight variations of size, shape or color may occur as a part of the process. This makes each piece one-of-a-kind.

    While products are sturdy once fired, still handle with care as they can easily chip or break if handled roughly.

    Ceramics are hard-wearing, and when well cared for, they can outlive us.

  • All pieces are dishwasher and microwave safe. However, if you can, I suggest hand washing your piece to keep it in the best condition possible.

    When microwaving, remove pieces with care, as they will be hot and can remain hot for a while.

  • They will be similar in size but may not be identical, however, I do my best to pair accordingly.

SHIPPING

  • All in stock orders will be shipped within 3 - 5 business days unless otherwise noted in the listing.

    All items are packed with reused and recycled materials.

  • Not at this time.

  • Items are shipped at a flat rate of $5.00 per order + $2.00 per item. Express shipping is $15.00 per order + $3.00 per item.

  • If you have not received a shipping notification email, that means the package has not shipped out yet. Please email westamericapottery@gmail.com as soon as possible with your name, order number and the correct address.

    If your package has shipped, we will not be responsible for orders that are shipped to incorrect addresses.

  • Your orders may arrive with an array of shipping materials inside, some eco friendly and some not so earth conscious materials that are being reused to extend their life expectancy. I regularly reuse boxes, paper packing materials and bubble wrap that comes into the studio, so when you receive it, please reuse it too. Single use plastics suck!

    Your order will come in a cardboard box, sealed with paper tape. Inside there will be a securely padded and wrapped item surrounded by either recycled paper or corn starch peanuts, which are plant-based and biodegradable. My studio pup, Yuma, will chow down on the few that don’t make it into your box.

ORDERS + sales

  • All sales are final.

    I make each piece with care and intention, but if you are unhappy with your purchase, please contact me and I will try my best to accommodate.

    Like all great handmade pieces, variations in color, size and texture are embraced as a natural part of the creating process. Please thoroughly read the product details and FAQs pages before making your purchase.

    Refunds/cancellations are not offered for change of mind.

    I cannot offer refunds on lost or stolen packages. This will have to be done through postal insurance.

    If a package is damaged by the post during shipping, I will file an insurance claim and issue a refund once the product is returned to me.

    Buyers are responsible for return shipping costs.

  • Items are packed with extreme care using eco-friendly packaging and breakages are unlikely. However, if an item arrives damaged, please contact us within 24 hours of arrival with a photo proof for an exchange or a refund.

  • All order confirmation emails are sent out automatically. If you didn’t receive one, it means the email was undeliverable. Please sent an email to westamericapottery@gmail.com with a different email address and provide your name, email and shipping address to confirm your order.

  • No.

  • Pieces are made in small batches by one person, so at this time I don’t have a set restock schedule. The fastest way to receive news on restocked merchandise is to follow me on Instagram or to sign up for my newsletter.

  • Feel free to contact me directly through my website or Instagram. I often have pieces available that are not listed in my online shop.